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Extend order cancellation window for growers from 7 to 30 days

RESELLER FeedbackOrder management

Currently, growers can cancel an order within 7 days. In practice, this window often turns out to be too short — especially when a product unexpectedly turns out to be sold out and this is only noticed later.

Several suppliers have indicated that in such cases they'd like to cancel the order and refund the reseller directly — but they can't, because the cancellation window has already expired.

Proposal: extend the cancellation window to 30 days, so growers can properly cancel in these situations and the reseller gets their money back right away.

Status: Completed1 comment

Comments1

  • Bas den Hoed changed status to Completed
    Team•

    May 18

    Pinned

    🚀 Live: growers can now cancel orders up to 30 days after placement (was 7).

    Big win for resellers. No more chasing manual refunds when a grower flags a sold-out product after day 7. The refund runs straight through Everspring, so resellers get their money back automatically.